Shipping policy

Thank you for shopping with us! We aim to provide you with a smooth and hassle-free shopping experience, including fast and reliable shipping. Please read the following shipping information carefully to ensure that your order is processed and delivered efficiently.

Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday, excluding weekends and holidays) from the time the order is placed. Orders placed after 12:00 PM will be processed the next business day.

  • Delays: During high-volume seasons (such as holidays or sales events), processing times may be slightly longer. We will notify you of any significant delays.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. The exact shipping method and delivery time will depend on your location and the shipping service you choose at checkout.

  • Standard Shipping (5-7 business days)

  • Expedited Shipping (2-3 business days)

  • Express Shipping (1-2 business days)

Please note that delivery times are estimates and can vary due to weather, carrier delays, or other unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated based on the weight and size of your order, as well as your delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

International Shipping

We currently offer international shipping. International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and will be billed separately by the shipping carrier.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account.

Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or other limitations.

Lost or Damaged Packages

While we do our best to ensure that your package arrives safely, sometimes issues may occur during transit. If your order is lost or damaged, please contact us at Mystiqsupplyinc@gmail.com as soon as possible. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund if necessary.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Customer Service

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to our customer support team at Mystiqsupplyinc@gmail.com. We're happy to help!